Horizon Motorhomes Customer Reviews
“For about 3 years we were looking for a change in lifestyle. We’ve never owned a campervan or motorhome before but wanted to try it – so we headed to Ballina to BCMC (Ballina Campervan & Motorhome Centre) and that is when we saw the beautiful Spanish Red Grevillea built into the Volkswagen Crafter (2008)* and simply fell in love.
We went on several holidays in our van, and within 12 months we decided to rent out our home for good – and go on the trip of a lifetime. We never thought we’d be on the road for 8 years, but we’ve never looked back!
We absolutely love the motorhome lifestyle – it is completely stress-free. It gives us the freedom to do whatever we want, whenever we want. If we aren’t happy with our job, we can just pack up and move on to the next location. Currently residing in Cranbrook, we work for about four months of the year, sorting potatoes. For the remainder of the year, we travel to Tasmania or other places around Australia and either find work or do whatever we like to do or find to do at the time.
We’ve had our red Grevillea for the past 9 years and it is still in very good nick and have received so many great comments about it… We can’t even pull in for petrol without people asking to have a look at it.
During our time of owning the vehicle, the service has been excellent. When we call BCMC and speak to Rob and the team, they are always more than happy to help and will go out of their way to help us. I really couldn’t speak highly enough of them. We’ve built a wonderful friendship with them over the years.
BCMC’s after sales service are exceptional. We’ve had a few minor problems over the years, like our water pump breakdown, and as soon as we phoned to let them know, they express posted a new one straight away.
We’ve mentioned BCMC to our friends and have had business cards in our car to hand out on our travels. According to the sales team, we’ve given BCMC three sales from our recommendations.”
– Garry & Fiona Jones, Cranbrook QLD, owners of a Grevillea built into Volkswagen Crafter 2008.
*BCMC no longer build the Grevillea into the VW Crafter. The Grevillea layout is now built into the Mercedes Benz Sprinter EXL
“Getting a motorhome and traveling solo has been one of the best decisions of my entire life… this beautiful country is a great big adventure and I can go almost anywhere I’d like.”
Nola Fort, 65, from Geelong, purchased a ‘Banksia’ 14 months ago and has since clocked around 21,000kms. She decided on Horizon because of the quality of the build and practicality of the layout and options.
“If I was going to outlay this money, I wanted something that was pretty high spec… when I go looking for something, I’m very critical. Horizon has the eye for detail and the finish is far superior to the others that I’d seen”.
Once Nola decided that she didn’t want the ‘hitch up hassles’ of a caravan, she realised that the expense of buying bigger vehicle with appropriate towing capacities, plus the caravan itself, was going to be very close to the price of a motorhome. She then went looking for motorhomes that would suit.
“I had already made up my mind that I wanted a motorhome and then I found Horizon at the Brisbane show”
She was originally dealing with Ken, one of Horizon’s sales associates at BCMC (the exclusive dealer) and really valued his service.
“He’s a real ‘people person’… he answered all of my questions and reassured me I was making a good investment. I can’t praise Ken, Horizon and BCMC enough. Whenever I’ve had a question, nothing has been too much trouble”.
“I would recommend Horizon because I believe that their motorhomes really are a superior product: well built, well designed”.
If you have an experience with Horizon or BCMC that you would like to share, please get in touch at email@example.com
It really is all about the quality…
John and Lynette have many years of travel experience on the road and decided to make the switch from a caravan to a motorhome for ease and convenience. The lovely couple said that they ‘wanted something practical, with ample living space and enough height for John and his 6’1 frame to easily fit into’.
Lynette noted “It really is all about the quality for me. Nothing else we looked at compares to the customisation and craftsmanship put into all the important details of the Horizon vehicles. Every Horizon owner we spoke to was very pleased with their motorhome”.
John agreed by saying “The fact that you have been around for so long is very important to us, especially in regard to follow up service and upholding warranties. You have won so many awards recently, you are obviously doing something right”.
It was an emotional moment as Clayton and Mark handed over the keys. Lynette was holding back tears as she hugged both team members, thanking them for the support and helpfulness throughout the entire process.
It was a pleasure working with you John & Lynette – we wish you all the best and can’t wait to hear about all of your travels.
-John & Lynette Andersen
John & Lynette’s ‘Grevillea‘ also happened to be Horizon’s 600th Motorhome sale since our opening 21 years ago. Read more about this special milestone here: www.horizonmotorhomes.com.au/600th-motorhome-sale
My Melaleuca Horizon Motorhome is put together so well, and it’s practical, every bit of space is used, and is useful.
Helen declares she loves to travel, and despite her early discovery that she is ‘allergic to camping’, she is now a proud and happy owner of a Melaleuca Horizon Motorhome. “In my younger years we did some camping in a tent and I thought “this is not for me”.
Although being Sydney based, much of Helen’s work takes her to areas in central Queensland. It was the constant travelling back and forth that set about Helen’s exploration for an alternative to flying and staying in motels.
Enter Horizon Motorhomes! Helen admits she really did her homework: “I took my time, I read everything about everything”.
“It took about 3 years to make the decision because I wanted to make sure I had the right vehicle”.
Helen attended camping shows and did her research online and the thing that she kept going back to was the Melaleuca.
“What I wanted was a vehicle that I could park anywhere, and something that is ideal for someone traveling alone”.
“With the ‘baby’ because she is 6m long or just under it means I can park her anywhere and that for me is the joy. That’s perfect”.
At just under 6 metres long, the Melaleuca is the most compact of all the Horizon Motorhomes.
“It’s small – but it doesn’t feel it on the inside”.
“The thing I loved about Horizon was their simple and effective designs”.
“There would be whiz bang things in other vans, but I like things clean and practical and that’s the thing about Horizon I kept coming back to”.
“It’s put together so well, and it’s practical, every bit of space is used, and is useful”.
As her motorhome was being built, Helen visited the Horizon factory and met craftsmen behind the scenes that were building her motorhome.
“Horizon have happy staff, “I got this feeling from them that they loved what they did and they did it well”.
Overall Helen has found her Melaleuca “suits me down to the ground”.
“It’s easy to clean, which is good because I’m not really domestic!”
Helen bought her Orange Melaleuca through Jack at BCMC. “At Easter in 2014, I went to Ballina and sat down with Jack. I had seen the white, pale blue and gold motorhomes (none of which were me), and here was this orange melaleuca”.
“I remember saying ‘I like the orange, Jack’, I was insistent on an orange Melaleuca”.
Nowadays when working out in central Queensland, “People wave at me madly – because they know the orange van”.
After adding flyscreens, a bulbar and surround sound, Helen finds her Melaleuca Motorhome is perfectly suitable for living in, which she does for 10 months of the year.
“It is just the best thing – the best thing I’ve ever done”.
– Helen, owner of a Horizon Motorhomes Melaleuca
We love the comforts of our Horizon Motorhomes Banksia.
For 22 years John and Lyn Bendell have been repeat and valued customers of BCMC.
In 1994, John and Lyn called into BCMC, or Ballina Campervan and Leisure Centre as it was known then, to buy curtain clips for their campervan on their way through Ballina on a holiday. It was then that they saw a “lovely van” sitting on the showroom floor.
When they left Ballina on that holiday they didn’t come away with curtain clips but a brand new 1994 Frontline Campervan instead. It was love at first sight! John and Lyn bought their camper from Ron (Clayton’s late stepfather), who they described as a real gentlemen.
John and Lyn had that Frontline Campervan until 2010 when they traded it in for a new Frontline Campervan from BCMC which they bought from salesman Ken Bowden. John said “when we were going to change we didn’t bother going anywhere else – we went down (to BCMC) and had a look and that was it”.
That Frontline Campervan served them well for six years but after campervanning since 1985, John and Lyn thought it was time that they moved up to a motorhome. Early 2016 they traded in their Frontline Campervan for a Horizon Motorhome – a Banksia – which has a few more comforts.
John and Lyn did their research “when we were looking for a new motorhome we found Horizon Motorhomes were far superior to the other motorhomes that are around as far as the quality of the build is concerned. Horizon Motorhomes certainly offer everything, and we are getting a bit older and want a few more comforts. We were looking for a motorhome which had a bed made up all the time and a permanent dinette area.” They found the perfect match in a Banksia Horizon Motorhome, which is built into the Fiat Ducato base vehicle.
It was also their years of experience with BCMC that helped make John and Lyn’s decision. “We have had no problems over the years and we have had great service with BCMC. The staff have been excellent”. In terms of their new Horizon Motorhome, “Sharon was excellent with the build of our Banksia just keeping us up to date with what was going on, and Clayton came and saw us when we were taking delivery”.
John and Lyn are looking forward to hitting the road with friends of theirs from South Australia who also own a Horizon Motorhome. Their friends found Horizon Motorhomes at the SA Caravan and Camping Show where they saw a Casuarina. “They went away and looked at a few things and decided on a Horizon Motorhome as they found them far superior from the other manufacturers” John said. John and Lyn are looking forward to travelling in their Banksia together with their friends who have bumped into other proud Horizon Motorhome owners – the Leyland’s! A Horizon Motorhome Convoy awaits!
– John and Lyn Bendell, owners of a Horizon Motorhomes Banksia
“We used to own a tent and campervan both stretching back to the 70’s – caravans are too cumbersome on the road. We now enjoy the ease of set up and drivability of a Horizon Motorhome.
We love the ability to quickly get organised to get out on the road. We keep our travel clothes packed. We only need to turn on the fridge and fill with fresh food. We make sure we have everything we need for a week’s worth of camping and then we ‘Go Bush’! Caravan Parks are used sparingly! Being self-contained in our Casuarina gives us the freedom to find peaceful and quieter spots! We do lots of ‘sight-seeing’ in between a bush camp session, stopping just overnight en-route.
We chose to go with Horizon Motorhome partly because we’d dealt with them before, getting annexes for our previous second-hand camper (not purchased through them). We were impressed with their product and after-sales service then (1999). We also prefer dealing with local businesses and did check other options before our final decision was made.
We went with the Casuarina because it was the best option for us – the extra length providing our preferred layout with positioning of fridge, a bigger ensuite and larger cooker separate from the sink.
When choosing the Casuarina layout this meant we chose the Fiat Ducato base. The Fiat’s extra width/length ratio suited us as very tall people. We wanted to stick with the size of van that would be most versatile in terms of ease of parking in towns and in finding bush camps.
For many years, we’ve popped in and out of BCMC to look at the Horizon Motorhome as we like keeping up with the trends. We’ve always been made welcome and been able to chat without feeling pressured or a nuisance because we weren’t ‘in-the-market’.
Since becoming ‘active’ in exploring the possibility of actually buying a motorhome we’ve found them very responsive to our process. After multiple visits, turning up with family and friends, lots of measuring, questions, and indecision around the options, the team at BCMC and Horizon Motorhome dealt with us with patience and humour! I really appreciated being involved in making some internal cupboard design changes to suit my desires. Those aspects give a great deal of long-term satisfaction with the end result. After sales service has been exemplary! The odd teething problem was solved with no fuss and no bother approach.”
– Gina Francis, owner of a Casuarina Motorhome, or more familiarly known as ‘Rina’
“We purchased the Horizon Banksia Motorhome based on a Fiat Ducato van.This is our first ‘owned’ motorhome, although we’ve hired motorhomes in the past. So we were familiar with the motorhome lifestyle when we purchased our new (and first) home. We previously owned campervans, but we found them too small over longer travels and as we’ve grown older we’ve come to require more “homey” comforts.
Our Horizon Banksia Motorhome allows us to travel in more comfort; space and we can leave the bed made up. The Banksia model has the larger kitchen and also the benefit of a shower and toilet.
We previously owned a VW campervan and traded in our last for our new Horizon Banksia model motorhome. The motorhome lifestyle allows us to travel where we want to and stay in free camps, as well as meet other wonderful travellers along the way. We chose the Fiat Ducato over the Mercedes model, because of the excellent reports that we have read, as well as, the numerous other travellers that we have met who have praised the Fiat models for their reliability, comfort and fuel economy.
BCMC have the most pleasant and well-informed staff of all of the major brands of motorhome dealers that we have contacted over the past twelve months. We have attended most RV shows on the eastern side of Australia in the last twelve months and the staff at BCMC have certainly been the most professional and friendly that we have encountered. Their service has been exceptional.
For anyone looking to purchase a motorhome or campervan, we would tell them to do their homework and determine what their requirements and expectations may be and then talk to the staff at BCMC.
We are currently in our home base at Moruya. We have travelled around Australia twice before and will now head off again in our Horizon Motorhome, most immediately to the Hunter valley to enjoy a few Chardy’s. We have spent the past 40 years travelling in tents, caravans, campervans and now our new Horizon Motorhome and don’t expect to stop for many years to come.”
– Paul and Robyn Raward of Moruya, New South Wales. Owner of a Horizon Motorhomes Banksia
This is our first motorhome…
“This is our first motorhome and to our surprise was Horizon Motorhomes 500th motorhome sold. We were excited to pick up our new vehicle and were even luckier to receive this news and with it came a gift – a bottle of Chandon Champagne and a Certificate stating we are the 500th Horizon Motorhomes owner.
Our new Casuarina is exactly how we imagined it – tailor made and hand-built to perfection. With a white gold exterior and an interior to match, with a few additional red hues in the seating, cushions and wall panels. And with an additional reversing camera for safe parking.
We were previous caravan owners but after running into several issues with our van along our travels to Ballina a few years ago, we called in to the BCMC (Ballina Campervan and Motorhome Centre) showroom, in Ballina, to get assistance and this is where we spotted our first motorhome – a burnt orange Horizon Motorhomes and decided a motorhome would be our next choice.
After several months of conducting research on motorhomes, Horizon Motorhomes was our first choice due to quality, reliability, the in-built design and safety features and we also loved the freedom to move the whole vehicle with ease, backing it and parking anywhere and also the compactness of it.
We are set to travel in our new Motorhome later this year, heading to North Queensland during the remaining winter months, then on to the Great Ocean Road in the warmer months of Summer. But for now, we are just testing things out – finding out how everything works and where everything goes.” – Donald and Lorraine Kirklady of Toormina, Coffs Harbour. Owner of a Horizon Motorhomes Casuarina, July 2015
It has given me the freedom to just get up and go somewhere with the dogs…
“Before I purchased my motorhome I did have a few brands that I was considering at the time. Once I decided that I was going to buy a Horizon Motorhomes then all other brands paled into insignificance and it was then just a matter of what model to get and what extras’ to put in it.
The service, staff (including Robert and his team at the Horizon workshop) and quality product at BCMC was what made my decision to purchase a van conversion from them. Being a single female I wanted to have BCMC behind me once I was on the road. I knew I wanted Ken or the other staff on the other end of the phone should I run into trouble. It was the personal service, I felt I was not just another sale. Even now when I phone I feel part of a team not just another customer.
I enjoy and look forward to being in the van. I am always sad when I pack up to come home. My friends think it is fabulous and all agree that the Horizon Motorhomes Grevillea was a good decision for me to travel in. AND don’t think it too big for me. I like getting away to nice places for a few days here and there. I look for nice locations, dog friendly with good areas to walk and townships close by. I look forward to holidays.
It has given me the freedom to just get up and go somewhere with the dogs. It has made travelling for me ‘easy’. Through the CMCA I am meeting new people with similar ideas to travel which I need to do at this stage of my life.” – Sandra Whelan, Owner of a Horizon Motorhomes Grevillea*
*built into Mercedes Benz Sprinter ELWB
My god this thing can climb!!!
“I have just managed to climb the highest peak in the area – just. The back-right wheels were just spinning, at 5kph in low range. Rather exhilarating. I think I have found the limit to the Sprinter’s climbing ability – very impressive. The photo does not do justice to the steepness of the terrain.
I have only just started to appreciate the joy of having a motorhome such as this. The ability to get out into the bush, away from “the bustling crowd”, to camp at night with not a light in sight and hardly a sound; to be able to lie in bed and see the stars and moon, to wake in the morning to sunlight seeping through the trees and birds greeting the new day – I had forgotten how enjoyable all this can be” – Bernie Ashcroft, owner of a 4WD Mercedes Sprinter Waratah, October 2014
The feeling of freedom
“The feeling of freedom. The ease with which we could park either in the street or in the area that appealed to us for an overnight stay was wonderful. We should have bought our Horizon motorhome years ago” – Barbara & Barry
A Horizon Motorhome was my choice
My Horizon “Acacia” Motorhome is the second holiday vehicle I have purchased from Ballina Campervan and Motorhome Centre. My first Campervan served me well, but when deciding on a larger and completely self-contained vehicle, a Horizon Motorhome was my choice. – Joy Noyes
I find the Acacia very easy to drive
I find the Horizon “Acacia” Motorhome on a Mercedes base very easy to drive, very economical on diesel and quite comfortable. The added extras, insect screens on the back and side sliding door and solar panels that I had fitted when the Motorhome was being built have been a great asset. The solar charges the battery even on the dullest of days so I am able to stay off power for any length of time.
A few years ago I spent 8 months on the road travelling from Brisbane to Western Australia and back mainly concentrating on Western Australia. I enjoyed every minute of the trip and was very pleased with how the Motorhome travelled.It’s a great way to see our country.
“We have had our Horizon Motorhome for 2 years and love it. Our bed is across the back which suits us fine. We find there is plenty of storage space. The storage space shelf above the cabin is very useful. We did add a solar panel and an inner spring mattress. The Air con is very good. The night shades are excellent but do rattle a bit. We travel north from Victoria each winter and have been very happy with the whole performance of the vehicle and the economy. The ‘revolving’ seats are excellent and save a lot of space” – Tom & Gladys Q – VIC
We have found the Banksia to be first and foremost very, very functional
We have found the Banksia to be first and foremost very, very functional – which is exactly what we were after. The swivelling front seats set-up completely transforms the dynamics of a van this size, allowing room for two to move around unimpeded. The lounge, kitchen, bedroom and bathroom sections are easily accessed from the Ducato’s roomy central space.
The kitchen’s large bench space, big storage drawers, handy overhead shelf, excellent fridge, stove, microwave and sink all work fantastically as one unit! All of the fittings and components used in the manufacture of the Banksia appear to be of the best quality – the complex but no-worries electrical system, plumbing, cooking components, and especially the cabinetry.
One of the things that really impressed us was the inclusion of twin change-over gas bottles – what a relief never to have to worry about running out of gas unexpectedly. Having gas hot water, solar power and a large watertank has enabled us to stay at free camp sites, for days at a time, without the need of a powered site. The advantages of a vacuum toilet are twofold. Because of the small amount of water needed to flush the vacuum toilet, a separate watertank is not required. It is also eco friendly, as it doesn’t need chemicals & can be safely emptied in public amenities.
The van has a very comfortable inner-spring mattress and is well insulated and protected in all weather conditions. We also like how the TV/DVD can be viewed from any position in the van. After a month-long trip to Tasmania, we didn’t want to come home! We have concluded that the Banksia is a long-term motorhome for us. From our experiences and observations our Horizon Banksia is unrivalled in functionality, versatility, quality and value for money. – Bert & Marie Berghuis
The Melaleuca is fantastic
“We have had the time of our lives travelling to the SW of WA in our Melaleuca. Leaving Horsham Vic travelling through SA across the Nullabor down to Esperance up to Hyden then back down around the coast through the tall timber country, around to Margaret River up to Freemantle, then via Perth to Kalgoorlie and then back. The Melaleuca was fantastic, we were able to sleep in and pass all the caravans and arrive at the same destination before them!!! We used the camp kitchens at the parks and were able to meet up with other travellers. Taking our bikes was a bonus as we found lots of tracks along the beaches and around the towns. Since the trip to WA we have spent time at the Grampians Vic and at Albury NSW. The plan is to travel north and around Australia for this year.” – The Hethertons